Atelier Noire · Client care
Questions, answered
We currently deliver within the United Arab Emirates. Standard delivery is a flat AED 15 per order.
We aim to dispatch every order within 10 working days. During promotional periods, please allow an additional 3 to 5 working days. We email your tracking number once the order has left the atelier.
Yes. A signature is required on delivery, and orders cannot be redirected once shipped, so please make sure someone is available at the delivery address.
Each abaya is offered in sizes S, M, L and XL, and in lengths from 52 to 62. Select both on the product page. If you are unsure, write to the atelier and we will guide you.
Yes. Alterations are available for orders within the UAE at AED 100.
Orders cannot be cancelled once they have been placed.
We do not accept returns or exchanges unless an item is defective. Please inspect your order on arrival and report any defect, damage or incorrect item within 24 hours of receiving it. The item must be unworn, with tags, in its original packaging, with proof of purchase. If a replacement or refund is due, refunds are made to the original payment method.
Yes. All prices include 5% UAE VAT.
Yes. You can check out as a guest, or create an account to view your orders.